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To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
How could I have used this much water?
You could possibly have a leaky toilet or faucet that's difficult to detect. Also, please see "Conservation Tips" located under the News & Notices tab. Just call the office and we'll work with you to solve the problem.
What do I do if I am experiencing low pressure?
Check your surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why is my water discolored and/or have air in the lines?
A repair could have been completed recently allowing air to enter the line, causing the milky look. You may need to run your faucets for a while to get the air out of the lines.
What chemicals does our utility district add to the water?
Only chemicals that are approved by the National Safety Foundation for treatment of drinking water. At this time, only gas chlorine is added.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. The maximum chlorine level is 4.0 mg/L. Our disinfectant levels are tested daily to ensure safety.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance or a late charge when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Anything paid after 5:15pm on the due date (20th of each month), is considered "LATE". It is the customer's responsibility to make sure your account has a zero balance each month and that is has been paid on time. Also, we do not control the mail service, therefore our policy states the customer's responsibility is to have it here in the office by the date and time. We have nearly 1,000 customers, and can't call each member to remind them. Call our office and we will help you solve the problem.
Why am I not getting my bill?
Even though you have a change of address at the post office, they will not forward GGWSC's bills. Since we pay a bulk rate on bills, mail is not forwarded; only first class mail is forwarded. Therefore, GGWSC will not forward this bill a second time, as we would be paying double to get your bill to you. We rely on members doing their part. It is your responsibility as a member, to keep the office informed of any changes. We will however, if time permits, call and advise you of your returned bill, if we have a current telephone number.
